General business conditions

Valid from 01/01/2018

Orders

SILVERUM s.r.o. (the Operator) offers the possibility of non-stop purchase of investment silver directly from the online e-shop. Orders can be placed easily and conveniently using a shopping cart, phone, e-mail or in writing. In accordance with Section 26 of the VAT Act (Act No. 235/2004 Coll.), The Operator issues and stores tax documents in electronic form. By ordering goods or services, the client agrees to use the tax document in electronic form.

Order Confirmation

The order is accepted within 24 hours, the order confirmation will be sent by e-mail, the client will also be informed by e-mail about the sending of the ordered goods. For some orders (larger amounts, etc.), the client will be contacted by phone. In such cases, a reservation deposit may be required.

Cancel Order

Any client who has not yet submitted an order can within 60 minutes cancel the order by phone or email. Just enter your name, email and its number. This does not apply to goods that are not normally in stock and have been ordered individually.

After this period, the order cannot be canceled without a penalty (Civil Code § 1837 par. b). Should the client insist on cancellation or breach of an electronically concluded purchase contract (eg he did not pay properly), the damage incurred will be recovered. Its amount depends on the loss of spot movement and costs incurred (packing, postage, etc.).

Packing & Shipping

Ordered goods will be sent by post, postage price is from 60, - CZK, depending on weight, insurance value and payment method. It is governed by the valid price list of the Czech Post for Valuable Shipments.

Delivery Times

We ship goods in stock within 3 business days, unless otherwise agreed. If the goods are not in stock, we will contact you immediately.

Returns

Given that the goods offered are of an investment nature and their value is constantly changing depending on the world stock exchange price, the return condition cannot be automatically applied (Civil Code § 1837 (b)). However, it is possible at any time to use the buy-back offer at market conditions. For more information, please visit here .

Claims and Warranty

We will settle any complaints to your satisfaction by individual agreement with you and in accordance with applicable law. The buyer is obliged to inspect the goods after taking them in order to find out if necessary. defects. The buyer is obliged to report defects to our company without delay. We are not liable for damages incurred by the carrier.

All goods are subject to a statutory warranty period unless otherwise stated.

The warranty does not apply to:

  • Deficiencies of embossing and surface (see here )
  • normal wear and tear defects
  • improper storage of the product.


How to claim:

  1. The Client contacts the Operator by phone, e-mail, or in writing.
  2. Goods must be shipped as a valuable recommended package (not cash on delivery) to our address.
  3. Please specify the reason for the claim, address.
  4. Proof of acquisition of the claimed goods in the shop of SILVERUM s.r.o.


The claim will be settled as quickly as possible, no later than 30 days after it was created.

VAT Special

Coins marked "Special Regime" in the offer are collectors' items of numismatic interest and are subject to special taxation under Section 90 of the VAT Act. You cannot apply VAT deduction in this mode. By ordering goods in special mode, the client agrees with the applicable terms of this scheme.

Privacy Statement

Access to the Operator's website may be subject to the provision of certain personal data within the meaning of Act. No. 101/2000 Coll., on the protection of personal data and possibly also related legal regulations, as amended. In such a case, the Operator will handle these data in accordance with applicable law. The operator is properly registered with the Personal Data Protection Authority, reg. No .: 00052296. By providing your personal information, the user agrees to process it.

In accordance with the General Data Protection Regulation of the GDPR, the European Parliament and Council Regulation 2016/679 (hereinafter the "Regulation"), we would like to inform you about:

  • what personal information we collect
  • for what purposes we use personal information
  • Whether and to whom we provide it
  • what rights do you have regarding the processing of your personal information
  • how you can apply these rights to us.

SILVERUM s.r.o., ID: 28887832 acts as a personal data manager. Therefore, we are required to provide you with a lot of information about it how we handle your personal information. However, if you still have questions or wish to exercise your privacy rights, please contact one of the following:

Phone:
+420 605 012 333

Electronic Contact:
info@silverum.com

P Email:
Karlovo nám. 5
120 00 Prague 2

In the event that you have purchased goods from us, we process the following categories of personal information that you have communicated to us when you sign up or sign up for the system:

  • identification data (name and surname, eventually company, company ID, VAT ID, ID we have created for you)
  • address information (especially your permanent address and shipping address, your email address, phone)
  • descriptive data (especially title name)
  • any entries in the insolvency register and VAT register
  • details of orders made (ordered, prices, processing and delivery dates)

In the event that you use one of our long-term products (Silver Account, Precious Metal Exchange), we process the following categories of personal information that you have provided to us:

  • identification data (name and surname, eventually company, company ID, VAT ID, ID we have created for you)
  • address information (especially your permanent address and shipping address, your email address, phone)
  • descriptive data (especially title name)
  • any entries in the insolvency register and VAT register
  • Transaction details (Silver Accounts and Stocks, Offered and Traded Goods on Precious Metal Stocks, Transaction Prices and Terms)

If you have agreed to receive a newsletter or other marketing information:

  • identification data (name and surname, eventually company, company ID, VAT ID, ID we have created for you)
  • your email address, phone,
  • descriptive information (especially academic title)

We collect all personal information directly from you or from publicly available sources (Business Register, VAT Registry).

Personal Data Processing Basis, Way and Purpose < / p>

We may also process your personal information without your consent :

  • to the extent necessary to fulfill the contract with you
  • to the extent necessary to comply with the legal obligation imposed by law, such as law,
  • to the extent necessary to communicate with our users,
  • to the extent necessary to protect our legitimate interests - direct marketing,
  • to the extent necessary to protect our legitimate interests - to verify the existence and changes of the entity.

Below is more detailed information on individual legal bases for processing personal information:

Processing for a contract you have signed with us

We also process personal information in order to conclude and execute a contract with us.

Processing to comply with the legal obligation imposed by law < / b>

We issue accounting and tax documents that we are obliged to keep and archive for the period of time stipulated by legal regulations, in particular the Accounting Act (Act No. 563/1991 Coll.), the Income Tax Act (586/1992 Coll.) and the Act on Value Added Tax (Act No. 235/2004 Coll.).

The processing of personal data described above is performed for the purpose of fulfilling our legal obligations, within the meaning of Article 6 (1) (a). c) Regulation.

We may send business communications to your email address provided by us in connection with your registration, but only to offer our related products and services. You can revoke your consent at any time. We consider this necessary for the purposes of our legitimate interests. You also have the option of refusing to receive business communications when you first register

Based on your consent, we are entitled to process personal data to the extent that you have provided it to us through a form posted on SILVERUM s.r.o. web pages.

The purpose of processing is to be able to inform you about news and our new events or services electronically or by phone.

The Silverum website and related services may use cookies to optimize the service.

A cookie is a small file, usually consisting of letters and numbers sent by the Operator to a file via an Internet server browser cookie on the web visitor's computer hard drive. As a result, the site visitor device is recognized when they visit again as soon as the link between the web site's web server and the web browser occurs.

we use to save your time. A cookie saves your preferences when you browse the web or if you personalize your website to your individual needs. On subsequent visits, the site will remind them of you and offer you the environment you've been accustomed to according to your latest visits; previously entered information can also be loaded, such as automatically pre-filling login information. All of this will make it much easier for you to view relevant content, make it easier to navigate the web, and so on. If you delete all cookies, you must re-set our site preferences. If you switch to another device or browser, you will also need to resubmit your preferences.

We also use this data for marketing purposes and processing in Google AdWords, Google Analytics, Sklik List, and Facebook. These cookies collect information about how visitors use our site.

Data is collected anonymously and is mainly generated by information reports:

  • date and time of your entry to our site,
  • how many and what pages you visited and how much time you spent on them
  • the name of your Internet domain and the IP address that will allow you to access our website
  • The web browser you use and your computer's operating system
  • the website you were referred to from.


Silverum uses two kinds of cookies on its website,

  • temporary cookies (session cookies) that are stored in your browser's cookie until you exit your browser
  • permanent cookies (tracking cookies), which are used for your easier and more convenient orientation on the web and are stored in your browser much longer (the length of the settings depends on the internet browser settings). These permanent cookies allow you to move information to an Internet server every time you visit the site. However, whatever the use, cookies do not collect personally identifiable identifying information. This data is stored in cookies on your computer and is anonymized. Your identity cannot be unambiguously determined from any of these data.


SILVERUM s.r.o. it operates only basic cookies on the websites, which are indispensable for the functionality of the website, are excluded from Directive 2002/58 / EC of the European Parliament and of the Council and need not be deactivated. However, you may refuse these cookies. You can adjust your browser settings as needed to refuse cookies. If you do, you may not be able to take full advantage of the interactive features of Silverum.

Personal data storage time

We only store your personal information for as long as is necessary and we archive it in accordance with the legal deadlines imposed by law. We process personal data for the duration of the contractual relationship or other legal title that allows us to personally data. This means that we have strict internal rules to check the lawfulness of possession of personal data, and we do not store personal information longer than we are entitled to. After losing legal grounds, we will delete the relevant personal information if we have no other legitimate reason to process it or agree to processing it.

Who we provide your personal information

Unless otherwise stated below, we do not provide or disclose your personal information to anyone, nor do we use the services of external processors of your personal information, which we hold on our own servers for as long as necessary.

Your personal information data, especially through registration forms placed on our website, are stored in the CoolHosting hosting center, with which we have a processing contract.

We only process personal data in EU Member States. We do not transfer personal data to third countries outside the EU except for the list in the following paragraph. Your personal information is accessible to our employees and associates who are bound by confidentiality and trained in the processing of personal data.

To provide some specific processing operations that we are unable to provide, we use the services and applications of processors who specialize in the processing and are in line with the GDPR. These are the providers of the following platforms and services:

Stormware s.r.o. - accounting system Pohoda
STORMWARE s.r.o., Za Pracharnou 4962/45, 586 01 Jihlava, IČ: 25313142

iPodnik - SQL server
iPodnik cloud s.r.o., Jiráskova 306, 252 25 Jinočany, ID: 29004349

Facebook - FB pixel Facebook Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland, VAT IE9692928F

Google Analytics, Disc
Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 9 4043 USA

Hetzner - server hosting

Hetzner Online GmbH Industriestr. 25, 91770 Gunzenhausen, Germany.

Altaxo Accounting - accounting
Altaxo accounting s.r.o., Sokolovska 131/86, 186 00, Prague

MyCommerce - Payment Processor Digital River, Inc., 10380 Bren Road West, Minnetonka, Minnesota 55343, USA

Clickbank - Payment Processor
Click Sales Inc., 917 South Lusk Street, Suite 200, Boise, ID 83706, USA

LADesk - Support System
Quality Unit, LLC, 3616 Kirkwood Highway, Suite A # 1130, Wilmington, 19808, USA

Tawk.to - live chat
tawk.to (SMS SIA), # 6 - 8 Tirgoņu iela, Riga, LV-1050 , Latvia, EU

These companies may use cookies (see above) to provide their services.

In the future, we may decide to use other applications or processors to make processing easier and better. In such a case, we undertake to place the processor at the same time on the security and quality of processing as ourselves.

Other Terms

We process your personal information in a fair and transparent manner, in accordance with the law. We also list your rights to you regarding the processing of your personal information.

You have the right to access personal data relating to you as a data subject. Furthermore, you have the right to obtain confirmation from us as to whether personal data relating to you are processed or not, and if so, you have the right to request a copy of this personal information.

Possible copies of personal information You can be provided electronically in a form that is commonly used. In order to verify the identity of the person requesting access to personal information, we must insist on the actions outlined below in this document.

If you believe that the personal information we process about you is inaccurate or incomplete, you have the right to ask us to correct or complete it.

You have the right to request us to delete, without undue delay, any personal information that affects you, but only if any of the following are given:

  • Personal information is no longer needed for the purposes for which it was collected or
  • You have revoked / revoked your consent under which personal data have been processed and there is no other legal reason for processing (eg our obligation to process such personal data in a manner imposed on us by law)
  • raised / objected to the processing and it became clear that there are no sufficient legitimate interests on our side for which we should be entitled to process such personal data
  • Personal data unlawfully processed
  • Personal data must be deleted to comply with the legal obligation that applies to us
  • Personal information was collected in connection with the offer of information society services under Article 8 (1) of the Regulation.

You have the right to limit processing in any of the following cases:

  • if you deny the accuracy of your personal information (but in this case, we recommend using the right to rectify it)
  • The processing of personal data is illegal, but you refuse to delete such personal information
  • if you request us, we may process your selected personal information even after it is not needed for the purpose for which you provided it (e.g., in a court claiming the personal information you need),
  • You have objected to processing, and it is not clear whether our legitimate interest outweighs your legitimate interests.

You have the right to object to the processing of personal data relating to you if we process personal data on the basis of Article 6 (1) (a). f) Regulation, that is because of our legitimate interests. In this way, we justify the processing of your personal data in connection with communication and direct marketing.

In practice, an objection to direct marketing processing means that you may object to the sending of business communications and we will no longer send you. However, this can also be done in a simpler way by simply logging out of your business messages through your user account or by using the button in your business message.

You have the right to obtain personally identifiable information about you in a structured, commonly used, machine-readable format and, where appropriate, the right to forward this information to another entity without being prevented from doing so.

You also have the right to ask us to pass on your personal information to another person who acts as a personal data controller, if technically feasible.

You have the right to revoke this consent at any time if you have consented to us for the processing of personal data for purposes requiring such consent.

You have rights o file a complaint with the supervisory authority if you believe that the processing of personal data violates the law. You can file a complaint with the supervisory authority, which is:

Office for Personal Data Protection
Pplk. Sochora 27
170 00 Prague

You may exercise your privacy rights in writing or electronically.

Please note that in order to verify your identity, we will only consider the request you:

  • sent by registered letter or
  • submitted from an email address that is directly registered with us, and you will also be asked to provide us with additional information to verify your identity.

Under Article 12 (6) of the Regulation, in case of reasonable doubt as to the identity of the applicant, we were entitled to request the provision of additional information necessary to confirm the identity of the applicant. We have put in place identification verification measures to increase the security of all our customers in order to prevent the risk of disclosure of personal information to an unauthorized person. This also protects your personal information.

Please note that due to incoming mail and electronic communications, we may not be able to respond to submissions, requests or objections that we receive in other ways (especially other email addresses) in a timely manner.

Please include the following in your request, objection, or other submission regarding your privacy rights:

  • Your Identity
  • Please specify the right you apply.

We will respond to your requests, objections and other submissions as quickly as possible, and within one month of receiving your request or objection, we will notify you of any action taken or why we did not accept your request or objection. If the settlement is particularly complex or we receive a high number of requests, we may extend the deadline by up to two months, and we must notify you within the first month and give reasons for the postponement.

If your request or we do not comply with the objection; If you still do not agree with us, you have the right to file a complaint with the supervisory authority as well as the manner in which we handled your request or objection. The supervisory authority is the Office for Personal Data Protection.

We are required to provide you with information about how your personal information is processed free of charge. We are also obliged to process your requests, submissions and objections free of charge. However, under Article 12 (5) of the Regulation, we are entitled to charge a reasonable fee taking into account the administrative costs of providing the requested information or communication or taking the required action, however, only where the request is manifestly unfounded or disproportionate, in particular in the case of repeated requests. In these cases, we may refuse to accept the request.

An established business - tradition since 2009
Precious metals?
Silverum!
Buyback guarantee!
Tradition.
More than 10 years on the market.
Best silver prices
in the Czech Republic.
Top precious metal quality guarantee.